PENGARUH JOB DEMANDS DAN FAMILY SUPPORTIVE SUPERVISOR BEHAVIORS TERHADAP STRES KERJA DAN KINERJA PEGAWAI (Studi pada Pegawai Kantor Pelayanan Pajak Pratama Malang Utara)

Talitha Zuleika Amadea, Tri Wulida Afrianty

Abstract


Penelitian ini dilatarbelakangi oleh adanya stres yang dialami oleh sebagian besar pegawai di Indonesia dan beban kerja di bidang perpajakan yang semakin meningkat. Penelitian terkait topik sumber daya manusia pada perusahaan bisnis seperti, stres kerja, kinerja, beban kerja, dan dukungan untuk pegawai juga ramai diteliti, namun penggunaan teori-teori ranah bisnis untuk diaplikasikan pada organisasi publik cukup jarang ditemui. Sehingga, dengan Job Demand Resource Model dan Social Exchange Theory selaku teori MSDM dan behaviors akan diaplikasikan pada sektor publik dengan tujuan untuk menganalisis pengaruh job demands dan family supportive supervisor behavior terhadap stres kerja dan kinerja pegawai pada Kantor Pelayanan Pajak Pratama Malang Utara selaku organisasi publik. Penelitian ini menggunakan explanatory research dengan pendekatan kuantitatif dan melibatkan 43 pegawai KPP Pratama Malang Utara untuk menanggapi kuesioner. Analisis data dijalankan menggunakan software SmartPLS 3.0. Hasil penelitian ini menunjukkan bahwa: 1) job demands berpengaruh positif signifikan terhadap stres kerja, 2) family supportive supervisor behaviors berpengaruh negatif signifikan terhadap stres kerja, 3) stres kerja berpengaruh negatif signifikan terhadap kinerja pegawai, 4) job demands berpengaruh negatif signifikan terhadap kinerja pegawai, dan 5) family supportive supervisor behaviors berpengaruh positif signifikan terhadap kinerja pegawai.

Keywords


Job demands; family supportive supervisor behaviors; stres kerja; kinerja pegawai

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References


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DOI: https://doi.org/10.24114/niaga.v14i1.61872

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